1. Introduction
We are committed to protecting your personal data and maintaining your privacy. This policy outlines how we collect, use, and protect any information you provide when using our website or contacting us regarding therapeutic services.
2. Who Am I?
I am a humanistic-existential counsellor. Registered with the BACP and the Information Commissioner’s Office for Data Protection since 2020. I am also the Data Controller for Talk to Kat Counselling.
Name / Practice Name: Talk to Kat Counselling Service
Contact Email: talktokatcounselling@gmail.com
Contact Telephone: 07592 391 104
ICO Registration Number: ZA768664
3. Information We Collect
When you interact with our website or contact us, we may collect the following data:
Identity and Contact Data: Name, email address, and phone number provided via our contact form.
Technical and Usage Data: IP address, browser type, and information about how you interact with our website pages and blog.
4. How We Use Your Personal Data
We will only use your personal data when the UK law allows us to. Most commonly, we use your data:
To respond directly to enquiries submitted through our contact form.
To administer, protect, and improve our website performance.
To comply with legal, professional, or ethical obligations.
5. Lawful Basis for Processing
Under the UK GDPR, the legal reasons we rely on to process your personal data are:
Consent: You explicitly give us permission to contact you when you submit our contact form.
Legitimate Interests: It is necessary for our business interests to keep our website running efficiently and securely for visitors.
6. Confidentiality and Data Sharing
What you share with us is treated with strict professional confidentiality. We do not sell or rent your data to third parties. We will only share personal data if:
We are legally required to do so by a court of law or regulatory body.
There is a severe risk of harm to yourself, a child, or another vulnerable individual (safeguarding).
It is shared anonymously with a professional supervisor as part of standard ethical practice requirements.
7. Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for. Website form enquiries that do not result in ongoing therapeutic work are deleted within 3 months.
8. Your Legal Rights
Under UK data protection laws, you have the right to request access to the personal data we hold about you, request corrections, or ask us to delete your records. If you wish to exercise any of these rights, please contact us using the details provided above.
9. How to Complain
If you have any concerns about our use of your personal information, you can make a formal complaint to us.
You can also complain directly to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Telephone: 0303 123 1113
Website: https://ico.org.uk/concerns
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF